Customer Care Application Privacy Policy

1. By using the Customer Care Application you are deemed to agree to this Privacy Policy. If you do not agree to comply with this Privacy Policy, your use of the Customer Care Application is expressly prohibited.

2. Definitions:

  • (a) “Bango” means Limited, a company registered in England and Wales with company registration number 3854965 and whose registered office is located at 5 Westbrook Centre, Cambridge CB4 1YG, United Kingdom.
  • (b) “Bango Payments Platform” means the payments platform provided by Bango to Customer from time to time which enables Customer to bill End Users for the purchase of Content through their mobile devices.
  • (c) “Customer” means the relevant application store, provider or developer of Content who uses the Bango Payments Platform.
  • (d) “Customer Care Application” means Bango’s customer care application located at from time to time. The customer care application comprises a reporting tool which allows Bango’s Customers to view transactions, and attempted transactions, for the purchase of Content by End Users through the Bango Payments Platform.
  • (e) “Content” means content provided by Customer to its End Users, whether such content is owned by Customer or is provided by Customer on behalf of a third party.
  • (f) “End Users” means end user customers of Customer who purchase, or attempt to purchase, Content of Customer using the Bango Payments Platform.
  • (g) “Party” shall mean Bango or you, as the case may be, and “Parties” shall mean both Bango and you.

3. You acknowledge that the information contained in the Customer Care Application is strictly confidential and may contain personal data. Accordingly, you are only authorised to use the Customer Care Application, and information and data in or derived from the Customer Care Application, for the following internal purposes:

  • (a) For transaction verification and auditing purposes;
  • (b) For accounting and financial auditing purposes;
  • (c) In order to respond to, manage and resolve queries and complaints from End Users relating to their transactions, or attempted transactions, for the purchase of Content using the Bango Payments Platform;
  • (d) In order to manage End User accounts with Customer.

4. Anonymised and generic information, that is not personal in nature, contained in the Customer Care Application may be used by you strictly as directed by Customer in the ordinary course of its business (by way of example only, for purposes such as the compilation of statistics and data analysis).

5. You must undertake screening and security checks as directed by Customer so as to

  • (a) verify the identity, and
  • (b) protect the personal data and transaction-related data,
  • of End Users who contact Customer with queries in relation to their transactions through the Bango Payments Platform and / or any account they may hold with Customer.

6. You shall not use or disclose for any reason in breach of the provisions of any applicable privacy laws any Personal Data (as defined by the Data Protection Act 1998 (as amended, extended or re-enacted from time to time)) which you may receive in the course of your use of the Customer Care Application.

7. You must keep confidential and secure any information which by its nature is confidential including but without limitation passwords or other security credentials or information concerning End Users, Bango’s or Customer’s business or their customers which you receive in connection with or which you have access to through or which is generated by your interactions with the Customer Care Application or the Bango systems, and shall not disclose such information to any other person except to the extent that the relevant information:

  • (a) is already in the public domain;
  • (b) is required to be disclosed by law or Governmental authority.

8. Bango shall have the right to modify this Privacy Policy from time to time. When these changes are made, Bango will make a new copy of this Privacy Policy available on the Customer Care Application and alert you to this new Privacy Policy. You understand and agree that any use the Customer Care Application after the date on which this Privacy Policy changes, will signify your acceptance of the updated Privacy Policy.